Cases is our solution for case management.
Cases are best used in tandem with records, a way to structure event data from across story runs. This allows you to collect and store actions taken in an automation, collaborate on an investigation, or introduce human analysis all directly within Tines. You can then visualize that data from records and cases in a single view with dashboards. These views help you monitor what's happening across workflows within your team. Case features are accessible both via the UI and via API; to explore API capabilities and automate cases with Tines workflows, view our API docs.
💡Note
Explore examples of cases in our library and our latest case product updates.