Tines supports customers with paid plans to rename your entire tenant to use a new domain or adding a custom domain specifically for webhooks and pages.
Tenant renaming
🪄Tip
Renaming a tenant will allow you to use the new name through the UI, webhooks, pages, API, etc. An example of a tenant rename would be changing it from its autogenerated name (e.g., https://rough-water-2650.tines.com) to domain that is more meaningful to your business (e.g., https://acme.tines.com).
Tenant rename with single sign-on
If you are renaming your tenant, and have single sign-on configured, these are the steps that need to be carried out:
Disable single sign-on.
Change webhook and pages usages
It is possible to continue to use the old domain for webhooks and pages, as long as you request that it is added as a custom domain.
Coordinate with your customer success manager or Tines support and confirm your tenant was renamed.
Sign in to your renamed tenant and re-enable single sign-on using the new domain.
ℹ️Info
Custom domain
Custom domains will only apply to webhooks and pages. They will not affect anything else like the UI. If you're sharing webhook and pages links with people, this increases trust if it's on a domain they're familiar with.
If you have a custom domain, you can access pages and webhooks using the custom domain and the tenant domain.
More information on custom domains for pages here.