Granular Cases permissions


We've added more granular Cases permissions that allow you create roles appropriate to a particular user group.

The Case components below now have the following additional permissions to select from:

  • Actions - create, update, delete & run

  • Comments - create, update & delete

  • Description - update & update task status

  • Files - create & delete

  • Records - create, update & remove from case

  • Metadata - update

▲  Granular case permissions

Learn more about custom roles →