Type | Case time | SLA time | Met SLA? |
---|---|---|---|
TTD | To be updated with TTD time | 60 min | To be updated with TTD SLA result |
TTR | To be updated with TTR time | 4 hr | To be updated with TTR SLA result |
CrowdStrike detection received: View details below for further detection, behavior, and IP enrichment information.
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Field | Value |
---|---|
Impact | Medium |
Resolution | In progress |
Closure comments |
Investigate, remediate, and report on an incident in a collaborative workspace with Tines’ powerful, intuitive case management.
Capture data across workflows to report on this in a consistent, structured format.
Monitor and report on workflow performance with cases and records in one location.
Bring humans into the loop when it matters for your business while workflows run to capture the rest. Cases make it easy to work on incident response and create an audit trail of the resolution.
Automation often involves other teams – DevOps, IT, HROps – who work in other systems. Effectively collaborate across those systems and teams using cases.
This is automation-first case management: create a case from within your existing workflow. From creation to search to correlating information – the experience feels instantaneous.
Cases don’t presume a way of working, it responds to yours. Start from a template, fine tune to your own preferences; or both. Cases connects to any workflow, record, page, or API.
Define advanced, nuanced data tracking across stories and cases. Aggregate into a dashboard to track SLAs, open cases, MTTR and more.
Mitigate risks with teams from a single location with intuitive components. Cases provide real-time visibility into data that can be analyzed, aggregated and reported to share with key stakeholders.
Talk to one of our experts or explore our docs, to learn how your business can leverage Tines cases.
Talk to an expertExamples
Not sure where to start? Explore examples of cases in our library.
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Docs
Get a breakdown of cases and its features in the product docs.
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