High stakes, long hours, and a rapidly evolving threat landscape present unique barriers to happiness for security and IT teams. It’s not surprising that 63% of security practitioners report some level of burnout, and 58% of IT professionals feel overwhelmed by the amount of tasks they have to do in a day.
Organizations simply can’t afford to ignore these statistics. Data from Gallup tells us that when teams are disengaged, it leads to lower productivity, lower profitability, and higher turnover.
So how do we create happy, engaged teams in a uniquely demanding environment? There are no shortcuts, but many security and IT teams report the positive impact of embracing workflow automation and AI.
Using platforms like Tines to automate manual, repetitive tasks, and free up time for more strategic and rewarding work, technical teams can take meaningful steps towards higher satisfaction and engagement.
Re-energizing security and IT teams: How Tines can contribute to higher satisfaction and engagement
Good compensation, perks, and benefits go a long way, but most people also want to add value and feel valued at work. With Tines, workflow automation performs the mundane work, and humans provide the creativity. The result? Team members have more time to focus on the high-value work that drew them to the profession in the first place, whether that’s improving the organization’s security posture, or deploying new technology. AI in Tines represents another leap forward, allowing users to build workflows faster and more easily.
Let’s take a closer look at how Tines can contribute to higher engagement:
1. Fewer manual tasks
By automating repetitive security tasks, teams free up 1000s of hours annually, which can then be spent on proactive security measures and stimulating strategic projects. And AI in Tines is creating new opportunities for time savings.
“In terms of what you can build with [AI in Tines], the limit is your imagination. You will save a boatload of time when it comes to building out emails and building out responses to users.” - Kyle McGaley, Senior Security Engineer, Udemy.
2. Enhanced problem-solving capabilities
With AI in Tines, customers can leverage automatic transformations and data handling to support problem-solving. This allows teams to tackle more complex issues and make more valuable contributions to the team.
“[Before Tines] I was working in the business and not on the business.” - Chris Castaldo, Crossbeam, CISO
3. Improved collaboration
Streamlined workflows mean fewer roadblocks and bottlenecks. Tines facilitates cross-team collaboration and ensures that tasks flow smoothly from one stage to the next, reducing friction.
“The net effect is that our employees can be protected while still getting the access they require to do their jobs.” - Mike Fountandez, Senior Security Engineer, Canva
4. Skills development and continuous growth
Tines encourages teams to innovate and experiment with new workflow possibilities. This fosters a culture of continuous improvement and learning, which is crucial for long-term engagement and loyalty.
“The biggest impact that we've seen is for our SOC. 90% of the alerts are handled end-to-end by Tines. Before Tines, our SOC analysts would manually communicate with end users to verify activity in an alert. Now they can work on more impactful and interesting stuff.” - Andrew Katz, Senior Information Security Engineer, Jamf
A path to improved engagement with Tines
Creating happier and more engaged teams is not just about providing perks and benefits—it's about empowering your team with the right tools and processes. Tines, with its powerful automation and AI capabilities, is an invaluable asset for any team leader, security practitioner, or IT professional looking to boost team morale and engagement.
By reducing manual tasks, enhancing problem-solving abilities, improving workflow efficiency, and facilitating continuous learning, Tines helps create an environment where your team can thrive.