Create

⚠️ Note
This API endpoint has been deprecated, please update to the latest version.

Description

Create a case.

Request

HTTP Method: POST

Parameter Description
team_id The team ID the case is within.
name The case name.
description Optional The case description. Supports markdown and mentioning users. To mention a user, use the notation <@user-2435>, replacing '2435' with the user ID.
priority Optional The case priority - critical, high, medium, low or info.
status Optional The case status - open or closed.
author_email Optional The email of the user creating the cases.
assignee_emails Optional An array of user email addresses to assign to the case. Case will automatically be assigned to the user associated with the API token if none provided.
tag_names Optional An array of tag names.
record_ids Optional An array of record IDs to add to the case.
opened_at Optional ISO 8601 Timestamp representing the date and time the case was opened at.
resolved_at Optional ISO 8601 Timestamp representing the date and time the case was resolved at.
metadata Optional Case related metadata represented as key-value pairs.
team_case_buttons Optional An array of team case buttons for downstream actions associated with the case.
closure_conditions Optional An array of closure requirements in the form of a set of formula rules that need to evaluate to true to enable the closing of a case.

Sample request

curl -X POST \
  https://<<META.tenant.domain>>/api/v1/cases/ \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>' \
  -d '{
  "team_id": "team_id",
  "name": "Suspicious login detected",
  "priority": "high",
  "description": "This is a high priority case created via the API",
  "assignee_emails": [
    "jane@tines.io"
  ],
  "tag_names": [
    "login",
    "security"
  ],
  "record_ids": [
    "record_id"
  ],
  "metadata": {
    "key": "value"
  },
  "team_case_buttons": [
    {
      "button_type": "page",
      "url": "https://tenant.tines.com/pages/55e94b9b4e26175051c0287f4259363f/",
      "label": "Isolate host and give reason",
      "button_text": "Open form"
    },
    {
      "button_type": "webhook",
      "url": "http://tenant.tines.com/webhook/e840b4e8cf60437196d9a4bcb85d2de0/61441bc05fddfa4c09924b23fcf72b91",
      "label": "Isolate host",
      "button_text": "Isolate"
    }
  ],
  "closure_conditions": [
    {
      "name": "has at least 1 assignee",
      "formula": "=SIZE(team_case.assignees) > 0"
    }
  ]
}'

Response

A successful request will return a JSON object describing the created case.

Field description

Parameter Description
case_id The case ID.
name The case name.
description The case description.
status The case status - open or closed.
url The case URL.
metadata Case related metadata represented as key-value pairs.
author An object describing the case author.
opened_by An object describing the user who opened the case.
resolved_by An object describing the user who resolved the case.
assignees An array of users assigned to the case.
tags An array of tags associated with the case.
team_case_actions An array of team case actions taken within the case.
team The team the case is within - ID & name.
team_case_buttons An array of team case buttons for downstream actions associated with the case.
linked_cases An array of cases linked to this case (IDs only).
opened_at ISO 8601 Timestamp representing the date and time the case was opened at.
resolved_at ISO 8601 Timestamp representing the date and time the case was resolved at.
created_at ISO 8601 Timestamp representing the date and time the case was created at.
updated_at ISO 8601 Timestamp representing the date and time the case was updated at.
records An array of records associated with the case.
priority The case priority - critical, high, medium, low or info.
closure_conditions An array of closure requirements for the case.

Sample response

{
  "case_id": 42,
  "name": "Suspicious login detected",
  "description": "This is a high priority case created via the API",
  "status": "OPEN",
  "url": "https://tenant.tines.com/team/2/cases/42",
  "metadata": {},
  "author": {
    "id": 1,
    "first_name": "Jane",
    "last_name": "Doe",
    "email": "jane@tines.io",
    "is_service_account": false
  },
  "opened_by": {
    "id": 1,
    "first_name": "Jane",
    "last_name": "Doe",
    "email": "jane@tines.io",
    "is_service_account": false
  },
  "resolved_by": null,
  "assignees": [
    {
      "id": 1,
      "first_name": "Jane",
      "last_name": "Doe",
      "email": "jane@tines.io",
      "is_service_account": false
    }
  ],
  "tags": [
    {
      "id": 4,
      "name": "login"
    }
  ],
  "team_case_actions": [
    {
      "id": 7508,
      "action": "CREATED",
      "value": "42",
      "user": {}
    }
  ],
  "team": {
    "id": 2,
    "name": "Team 1"
  },
  "team_case_buttons": [
    {
      "id": 8,
      "button_type": "webhook",
      "url": "http://tenant.tines.com/webhook/e840b4e8cf60437196d9a4bcb85d2de0/61441bc05fddfa4c09924b23fcf72b91",
      "label": "Isolate host",
      "button_text": "Isolate"
    },
    {
      "id": 9,
      "button_type": "page",
      "url": "https://tenant.tines.com/pages/55e94b9b4e26175051c0287f4259363f/",
      "label": "Isolate host and submit reason",
      "button_text": "Open form"
    }
  ],
  "closure_conditions": [
    {
      "name": "has at least 1 assignee",
      "formula": "=SIZE(team_case.assignees) > 0"
    }
  ]
  "linked_cases": [],
  "opened_at": "2023-12-18T22:29:22Z",
  "resolved_at": null,
  "created_at": "2023-12-18T22:29:22Z",
  "updated_at": "2023-12-18T22:29:22Z",
  "records": [
    {
      "id": 187,
      "results": [
        {
          "id": 1871,
          "name": "Story name",
          "value": "Cases API"
        }
      ]
    }
  ],
  "priority": "HIGH"
}
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