Workbench is an AI-powered chatbot that enables natural conversations around your key processes. Workbench utilizes a directory of skills developed by Tines and your teams to power your business's most important workflows.

Whether you're in SecOps, Engineering, or IT, Workbench creates a fluent, actionable workflow by accessing real-time information across your stack within a secure architecture.

You can leverage Workbench to lead the way into flows like:

• Investigating a suspicious IP

• Opening cases

• Locking down someone's account

• Reviewing any pull requests in the past few hours with contextual information

• and any other workflow your team would like developed

all from the same screen!

How to chat with Workbench 

Using stories and templates within Workbench 

Workbench is designed to connect you with templates and stories, enabling you to quickly perform a variety of tasks seamlessly with minimal, manual work.

Templates
Templates are short-form tasks that are associated with a tool’s API. Using Slack, a few examples are: getting a user's profile, adding a reaction, creating a reminder, or inviting users to a channel.

When you first click on the radio button for the template, you will be prompted to select a CREDENTIAL. If you don’t see the credential from the drop-down list, you can always choose to add a new one.

Stories
You can activate a story for use with Workbench by clicking the radio button to the right of the story name. Actively available stories are visualized with a green radio button. This means that Workbench can utilize the story throughout your communication with it.

Adding new stories to Workbench 

Your Workbench instance is a configured environment that is exclusive to your session. The stories are accessible based on whether or not they are enabled for Workbench (we'll go over how to do this shortly).

When Workbench tries to interact with your story, it needs an input (webhook action) to make the request and then an output (event transform action) to pull the results from the story. This is done by converting the story to a send to story.

On the bottom right corner of a story's settings, you can toggle the send to story option. From there, you will need to configure the story's input/output and enable it for Workbench.

Let's look at how to add a story for Workbench.