Escalate cases to emergency resources with Twilio

Book a demo Log in Sign up

Book a demo

Product

Get to know Tines

Meet the product

Explore our core capabilities to transform your workflows.

Features & capabilities

Cases

Automation for the threats you know, cases for the ones you don’t.

Workbench

Take action and access your data in real time using AI chat.

AI in Tines

Leverage the power of AI in your most important workflows.

Build apps

Keep humans in the loop with apps built with Tines pages, directly in your workflows.

What’s new?

Discover our latest updates and releases.

Solutions

By product

Connect Tines to any of your favorite products. If it offers an API, Tines connects with it.

Professional services

Accelerate your time to value, and increase your lifetime value with Tines.

By team

Security IT Infrastructure Engineering Product

Tines for

Partners

Work smarter with Tines’ trusted partners.

Federal Enterprise MSSPs

Resources

Blog

Put AI to work where workflows work best

Read article →

Tines Blog →

Discover & Learn

Case studies

Discover how companies apply Tines to transform he way their teams operate.

Library

Get inspiration from hundreds of pre-built workflows.

•

University

Learn how to build in Tines; from the basics to advanced building.

Tines Explained ^↗

Answers and advice from the team that built Tines.

Customer center

Links and resources to help customers get the most from Tines.

Company

About

We power the world’s most important workflows.

Careers

Join a world-class team and make an impact.

Stay in touch

Contact

Details for support and general enquiries.

Slack Community ^↗

Join our community of builders and customers on Slack.

Newsroom

Updates and resources for the press.

Pricing

← Go back to library

Add action buttons to a case in Tines when they are created to escalate and notify assignees via Twilio. Lookup the users in Entra ID to find the mobile number to contact either via SMS or call. Comment back on the Case for any outcome for full visibility.

Tools

Tines, Twilio

Created by

Michael Tolan

How it works

Import this story to your tenant, from where you can adapt it to meet your unique needs.

Import

Was this story helpful?