What's new in Tines: March 2025 edition

Written by Hannah RoyProduct Marketing Manager, Tines

Published on April 1, 2025

25 features in 1 day 

If you were keeping an eye on our What’s New, you noticed that March 6th saw a lot of activity!

Our Product team was together for a “same-day-shipping” event where everyone collaborated on various projects to see what we could ship in just one day!

Some key highlights from that day include:

View the list of the Mar 6 updates →

Workbench files: simply drag and drop 

By dragging and dropping files into a Workbench chat, you can now send images and documents to Workbench for analysis.

And there are a few other ways we’re making Workbench more efficient:

The AI action has also seen some new updates with credit usage reporting and Amazon Nova models available for all regions.

Read more AI in Tines updates →

Case descriptions: WYSIWYG 

WYSIWYG stands for “What you see is what you get” and that’s exactly what we’ve introduced to the case description editor. This mode can be enabled using the “Live preview” toggle which also comes with support for rich text formatting.

And we added a few more features to support case descriptions:

Read more on Cases in the docs →

Pages: custom layouts 

Creating a page in Tines just got a whole lot easier with more customizable capabilities like layouts. Our updates this March were all about helping you get your page looking exactly the way you want.

Build in a way that works for you by:

And you can also edit and view a collection within it’s unique page, or view all pages via the tenant dropdown menu.

A breakdown of the latest Pages features →

Events console: run with ease 

The theme of this month continues to be ease of use, and that’s no surprise if you consider the new things you can do in the Events console.

For quick skimming in the console you can:

Or for when you want to build with speed:

Run downstream actions with upstream event selection

But wait, there's more! 

There were so many releases this month we couldn’t include everything, but we also couldn’t help ourselves to include juuuust a few more updates:

APIs even got extra attention this month including:

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