We’re constantly inspired by how our customers in IT use workflow orchestration and automation to solve complex challenges and drive real impact. Today, we’re highlighting three standout examples from Intercom, PathAI, and Jamf. IT teams at these companies use Tines to power their mission-critical workflows, from employee lifecycle management to asset management, freeing up time for more impactful work.
We'll share how Intercom built an automation center of excellence that stretches across IT infrastructure, IT support, cloud security, and customer solutions, how PathAI improved onboarding efficiency, and how Jamf enhanced user experience with on-demand device key recovery. So let's dive in.
Intercom
Intercom is a customer service platform used by more than 25,000 global organizations. They used Tines first to solve challenges created by an existing workflow platform, and then to build an automation center of excellence.
Key workflow: employee lifecycle management
This workflow ingests a JSON report from Workday of all Intercom employees, and uses the AWS Redshift API to make SQL queries to the Redshift database, process changes of HR data in Workday, and execute complicated user lifecycle automations in Okta.
More employee lifecycle management workflows
Onboard employees & grant specialized access to specific tools
Tools: GitHub, Google, Zoom
Remind employees to take time off with BambooHr & Slack
Tools: BambooHR, Slack
Update employee probation status with HiBob & Slack
Tools: HiBob, Slack
Disable accounts in Google Workspace, GitHub, and Okta
Tools: GitHub, Google, Jira Software, Okta
No matter how many tools you change, you can keep Tines in place.
Emanuele Sparvoli, Director of IT, Intercom
→ Read Intercom's full case study
PathAI
PathAI, a trailblazing company fusing pathology and artificial intelligence, used Tines to transform many of their more cumbersome IT processes, including onboarding and offboarding.
Key workflow: employee onboarding
This workflow automates the assigning of new hires to the correct groups in AWS, creating Jira tickets with all details and timestamps, ensuring compliance, and saving approximately 45 minutes per request.
Before [Tines], no matter what, something would go wrong and break. Now, it’s all automated. It’s given me a source of truth to expand on and made us seem way more organized — honestly because we are.
Zach Perry, Information Technology System Analyst, PathAI
→ Read PathAI's full case study
Jamf
Jamf, a company that provides management and security solutions for the Apple environment, uses Tines to eliminate development bottlenecks, reporting a 20x increase in workflow development speed, greater levels of innovation, and improved cross-functional collaboration.
Key workflow: on-demand FileVault key recovery
Previously, users locked out of their Macs had to contact IT support for recovery keys. Now, the IT team can use a Tines workflow to intake requests, validate identities, look up FileVault keys via API, securely deliver them, and rotate keys through Jamf Pro. This enhances user experience, saves time, and improves security.
More asset management workflows
I feel really comfortable building in Tines. It’s very, very rare that I encounter something that I can’t build completely within the platform… I would say our collaboration has never been better.
Andrew Katz, Senior Information Security Engineer, Jamf
Learn how leading IT teams leverage orchestration and automation in The Essential Guide to Workflow Automation for IT Teams