Your AI interaction layer
The straightforward way to bring AI into everyday work.
Make AI an accelerator for work you can rely on
Use AI naturally, across systems, and within the scope of clearly defined initiatives. With AI in Tines you’re always in control; incorporate humans in the loop where it matters most for your business.
AI in Tines is one of the best implementations of AI within a SaaS that I’ve ever seen. This isn’t just something to say you have AI, AI in Tines is a game changer when it comes to productivity and workflows.
Extend your AI with consistent controls and visibility across all surfaces
Whether you’re using AI in Tines or in another product, Tines acts as the layer between. You decide where AI suggests, assists, or acts, with approvals and built-in oversight. Ensure your governance is enforced while giving people the context they need where they work.
Chat and copilots
Ask questions, get summaries, and trigger work through chat, pages, or Slack.
AI agents
Assist with investigations, coordinate tasks, or guide workflows with clearly defined controls.
MCP servers
Enforce intentional systems access to AI that’s always aligned to your organizational policies.
MCP clients
Connect your existing MCP servers to Tines for your AI interactions across the platform.
Taking trust seriously
The value of AI depends on your ability to trust it. We take your trust extremely seriously, so we’ve made privacy and security central to our approach.
- Stateless
- Private
- Geo-bound
- Tenant-scoped
- No networking
- No training
- No storage
- No logging
Your AI, your choice
Tines AI features are securely hosted on AWS Bedrock and powered by high-performing foundation models. Bring your own AI license and provider or use the default.
AI for all
Our AI features are available wherever you deploy Tines, whether on our shared stack or in a self-hosted or hybrid environment.
A practical way to interact with AI across the organization
Tines gives you consistent ways to interact with AI in the tools you already use.
AI agent and copilot orchestration
- Multi-agent security investigation
- IT help desk copilot
- Automated phishing response
AI-assisted workflow execution
- Intelligent alert triage and routing
- Dynamic decision-making in workflows
- Automated incident report generation
Custom AI capabilities for internal systems
- Bring your own AI models
- Build AI-powered internal tools
- Extend proprietary systems with AI
Enterprise knowledge and system coordination
- Leverage knowledge bases such as Notion/Glean/Confluence
- Sync unstructured data across systems
- Real-time documentation sync for workflows
As organizations move beyond AI proof-of-concepts, Tines’ new capabilities provide a critical governance layer for the AI ecosystem. Their strategy allows teams to adopt agents, copilots, and MCP tools securely, ensuring that integrating AI into real-world workflows doesn't come at the cost of visibility or control.
Chris Kissel
IDC Research
